Yalla Sport Terms & Conditions — A Complete Guide to Using Our Services

1. General Terms & Introduction

These Terms & Conditions apply to the Yalla Sport platform and all its services. By registering or using the site, you are deemed to have read and accepted these terms.

Yalla Sport is an online Sports Betting and lottery platform built for users in Bangladesh, operated by Yalla Sport Ltd. under the relevant international license.

Yalla Sport reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of any changes via their registered email, and the "Last Updated" date at the top of the page will be revised accordingly. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2. Account Registration & Identity Verification

To register an account on Yalla Sport, you must provide accurate and complete information. Providing false or incorrect details may result in account termination and forfeiture of any deposited funds.

Required at registration:

• Full Name (as shown on your National ID)
• Date of birth (18 years of age or older)
• Active mobile number (linked to bKash/Nagad)
• Valid email address
• Permanent address in Bangladesh

Identity Verification (KYC):

For withdrawals above a certain amount, Yalla Sport may request a copy of your National ID (NID) or passport. This process is in place for your own security. Large withdrawals may be held until KYC verification is complete.

3. Eligibility & Age Requirements

Yalla Sport is strictly for users aged 18 and above. Minors are not permitted to register. If a minor creates an account using false information, all transactions will be voided and any deposited funds will not be refunded.

The following individuals are also prohibited from using Yalla Sport:

• Yalla Sport officers, employees, and their immediate family members
• Citizens of countries where online betting is prohibited by law
• Users whose accounts have been previously cancelled or banned
• Individuals participating in a self-exclusion scheme (during an active exclusion period)

4. Deposit & Withdrawal Policy

Deposit:

Deposits on Yalla Sport can be made via bKash and Nagad. The minimum deposit is ৳100. Funds are typically credited instantly. If there is any delay, please contact the support team.

Withdrawal:

The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 1–24 hours. KYC verification is mandatory for larger amounts.

Withdrawals are generally returned via the same method used for the original deposit, in accordance with anti-money laundering regulations.

5. Betting Rules

Please read and understand the rules below before placing any bets on Yalla Sport. Placing a bet constitutes your acceptance of these rules.

Bet Confirmation:

Once a bet is confirmed, it is final. Confirmed bets cannot generally be cancelled; however, in certain circumstances (such as a match being cancelled), Yalla Sport may void the bet and refund the amount.

Odds change:

Bets are settled at the odds displayed at the time the bet is placed. For live betting, odds can change rapidly — always verify the odds before confirming your bet.

Match Cancelled or Postponed:

• If a match is fully cancelled, your stake will be refunded.
• If the match does not start within 12 hours, the bet will be void.
• If a match ends before the scheduled time, markets that have already been fully settled will remain valid.

Maximum Win Limit:

The maximum amount that can be won from a single bet is ৳10,00,000. This limit may differ for combination bets (accumulators).

6. Bonus & Promotion Terms

Yalla Sport offers a range of bonuses and promotions. Each bonus comes with its own terms and conditions, which are detailed on the bonus page.

Welcome Bonus:

New members will receive a welcome bonus on their first deposit. To withdraw bonus funds, the bonus amount must be wagered a specified number of times (typically 5–10x).

General Bonus Terms:

• Bonuses must be used within the specified validity period.
• Using the same promotion more than once is strictly prohibited.
• Bonus funds cannot be transferred to another account.
• Requesting a withdrawal before the wagering requirements are met will result in the bonus being cancelled.
• Yalla Sport reserves the right to modify or cancel any bonus offer at any time.

7. Lottery Terms & Conditions

In addition to the General Terms & Conditions, the following specific terms apply to your use of Yalla Sport's lottery service.

• A maximum of 50 tickets per draw may be purchased from a single account.
• Tickets cannot be cancelled or refunded once purchased.
• Once the draw is completed, results are final and no appeals will be accepted.
• Jackpot prize claims are valid for 90 days from the draw date. Any unclaimed prizes after this period will be forfeited.
• Small prizes (up to ৳10,000) are credited automatically. Larger prizes require KYC verification.
• Lottery draws are conducted using a certified RNG system and are audited by an independent third party.

8. Prohibited Activities

The following activities are strictly prohibited on Yalla Sport. Violations may result in account termination, forfeiture of funds, and legal action where applicable:

• Opening an account under a false identity or in someone else's name
• Creating or using multiple accounts
• Abusing bonuses or exploiting the system through manipulation
• Using betting bots or automated software
• Placing bets using match-fixing arrangements or insider information
• Money laundering or the movement of illegal funds
• Attempting to hack or breach the site's security
• Harassing or defrauding other users

9. Account Closure or Suspension

Yalla Sport reserves the right to close or suspend any account under the following circumstances:

• In the event of a terms and conditions violation
• If registration details are found to be false
• If suspicious or fraudulent activity is detected
• If KYC verification fails
• Under the order of a court or regulatory authority

To close your account yourself:

You may request to close your account at any time. Once the request is received, the process will be completed within 72 hours. Please withdraw any remaining balance before the account is closed.

10. Responsible Gaming Policy

Yalla Sport is fully committed to responsible gaming. We believe betting should be a form of entertainment — not a source of addiction.

Our responsible gaming tools:

• Deposit limits: Set daily, weekly, or monthly deposit limits.
• Betting limits: Set a maximum bet amount per session.
• Cooling-Off: Temporarily deactivate your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Block full access for a period of 6 months to 5 years.
• Reality Check: After a set period, a pop-up will notify you how long you've been playing.

If you're experiencing any issues with betting, please contact our Responsible Gaming Page visit our FAQ or contact the support team.

11. Dispute Resolution

For any disputes or complaints, please contact our support team first. Most issues can be resolved within 48 hours.

Dispute Submission Process:

1. Write to us in detail via support chat or email.
2. Please attach the relevant transaction ID and screenshot.
3. An initial response will be provided within 48 hours.
4. A final decision on complex cases will be communicated within 7 business days.

If the support team's resolution is not acceptable, you may escalate the matter to the licensing authority.

12. Contact & Support

Use the channels below to get in touch with Yalla Sport. Our support team is available 24/7 and ready to assist you in Bengali.

• Email: contact@yallasport.ws
• Live Chat: Click the chat button at the bottom right of the site
• Support Hours: 24/7 (every day, any time)

If you have any questions about these terms and conditions, don't hesitate to reach out. We're happy to walk you through everything in plain language.