Yalla Sport Privacy Policy — How Your Information Is Kept Secure

1. Introduction & Scope

Welcome to the Yalla Sport Privacy Policy. This policy explains what information we collect when you use the Yalla Sport website or mobile platform, how that information is used, and how your data is kept secure.

This Privacy Policy applies to all Yalla Sport services — including Sports Betting, lottery, bonus programs, customer support, and any other part of the site. By accessing our site or creating an account, you are deemed to have accepted this policy.

We believe privacy is a fundamental right. Yalla Sport operates on a "privacy-first" principle from day one — meaning your data protection is considered at every stage of building our services.

2. What Information We Collect

Yalla Sport collects only the information that is necessary. We do not believe in gathering data beyond what is needed. Details are provided below:

Personal identity information:

• Full name (as provided during registration)
• Date of birth (for age verification)
• Mobile Number
• Email address
• Bangladesh postal address
• National ID number (for KYC verification, where applicable)

Financial Information:

• BKash or Nagad account number (for payment processing)
• Deposit & Withdrawal History
• Betting & lottery transaction records

Technical information:

• IP address
• Browser type and version
• Device information (operating system, screen resolution)
• Site usage time and session information
• Cookie & Local Storage Data

3. How We Collect Information

Yalla Sport collects information in several ways. Each method is transparent, and you always know what information you are providing and when.

Directly from you:

• When completing the registration form
• When submitting KYC verification documents
• When making a payment
• When speaking with our support team
• When participating in promotional offers

Automatically:

• Cookies and tracking technologies while browsing the site
• During login and session
• When placing a bet or purchasing a lottery ticket

4. How We Use Your Information

Yalla Sport uses your information only for specific purposes. Each purpose is clearly outlined below:

• Service delivery: Maintaining account management, betting, and lottery services.
• Payment processing: Processing deposits and sending withdrawals.
• Identity & Age Verification: Completing KYC in compliance with international regulatory requirements.
• Ensuring Security: Detecting fraud, money laundering, and multiple accounts.
• Customer Support: Resolving your complaints or queries.
• Contact: Sending important updates, promotions, and notices.
• Site Improvement: Analyzing usage data to improve your experience.
• Legal Obligations: Record retention in accordance with regulatory requirements.

5. Data Retention & Security Measures

Yalla Sport follows the highest industry standards to protect your data. Our security framework operates across multiple layers:

Technical Safeguards:

• 256-bit SSL/TLS encryption — on all data transmissions
• Data stored in databases with AES-256 encryption
• Two-Factor Authentication (2FA)
• Firewall & Intrusion Detection System
• Regular security audits and penetration testing

Organizational security:

• Restricted staff access — only authorized personnel can view your data
• Regular staff privacy training
• Data Sharing Agreement with Third Parties (NDA)

Data Retention Period:

All data is retained for as long as your account remains active. After account closure, financial records are kept for up to 5 years as required by law, then securely deleted.

6. Sharing Information with Third Parties

Yalla Sport never sells your personal data. However, limited information may need to be shared with trusted partners in specific circumstances:

• Payment Providers: bKash, Nagad, and other payment gateways — solely for processing transactions.
• Identity verification service: Certified providers for completing the KYC process.
• Cloud Services: For secure data storage and processing.
• Law Enforcement Agencies: Where required by court order or government directive.
• Auditor: With licensing auditors to meet regulatory compliance requirements.

These third parties operate under strict confidentiality agreements and are only permitted to use your data for the specified purpose.

7. Cookie Policy

Yalla Sport uses cookies to enhance your experience on the site. Cookies are small text files stored in your browser.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

8. Your Rights

As a Yalla Sport user, you have the following rights over your own data:

To exercise these rights, email us at contact@yallasport.ws or reach out via live chat.

9. Children's Privacy

Yalla Sport is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

If a parent believes their child has accidentally created an account, please contact us immediately at contact@yallasport.ws. We will promptly close the account and delete all associated data.

10. Changes to the Privacy Policy

Yalla Sport may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

We recommend checking this page periodically to stay up to date with our latest policy.

11. Privacy Contact

If you have any questions, complaints, or requests regarding your data or this privacy policy, please get in touch with us:

• Email: contact@yallasport.ws
• Subject: Send with the subject line "Privacy Request"
• Live Chat: Click the button at the bottom right of the site
• Response time: Usually within 48 hours

Our privacy team takes your requests seriously and works to resolve them as quickly as possible.